Terms and Conditions
By purchasing on saintvalentinejewellery.com you are in agreement with all terms & conditions stated below & are over 18 years of age or have parental permission.
Prices, shipping costs & all other terms are recognised as agreed when committing to purchase.
SAINT VALENTINE reserves the right to amend any information without prior notice.
REFUNDS & RETURNS
Please see details on our Shipping & Returns page.
Earrings cannot be returned under any circumstances due to health & safety regulations. Perfume and hair accessories also cannot be returned. Refunds will be processed back on the original payment method only from your order. If the original payment method is no longer available, a store credit will be applied.
Sale items or items purchased during a promotional period are eligible for an exchange (where possible) or store credit only. Sale items cannot be returned for a refund. Items listed as 'final sale' in the product description cannot be returned or exchanged (sale collection).
SHIPPING
Please see details on our Shipping & Returns page.
TAXES & DUTIES
All taxes, customs fees & duties are the responsibility of the customer & vary between countries.
FAULTS
In the unlikely event you receive a faulty item, your item will be replaced or refunded if replacement is not possible. Please email hello@saintvalentinejewellery.com within 2 days of receiving your item with your order number, a clear image & description of the fault.
The item must be returned in original condition with all packaging & unworn.
If any of above terms relating to return of faulty item are not adhered, we reserve the right to deny replacement or exchange.
SAINT VALENTINE is not at fault if items appear differently on your screen, depending on resolution, scale, colour etc.
PRE-ORDERS
Please email hello@saintvalentinejewellery.com for any questions relating to pre-orders.
Items which are on pre-order will have an estimated timeframe for delivery.
Although we will do everything possible to deliver within this time, this is not guaranteed. Delivery times are estimated & subject to change without notice. You will be notified via email should there be delays with your order.
Please make yourself fully aware of these conditions prior to pre-ordering an item.
If you have purchased an item that is currently available as well as an item for pre-order, we will not dispatch until all items are ready. If you would like to receive your available item sooner, please email hello@saintvalentinejewellery.com which may incur additional shipping costs.
CURRENCY
Prices for all products listed are in AUD (Australian dollar currency), GST inclusive unless stated otherwise. You can change currency options on the website footer to view in other currencies. Prices may vary between currencies.
PRICE & SALE
Prices are applicable & set at the time of purchase & subject to change thereafter.
Sale items cannot be returned for a refund and are eligible only for an exchange (where possible) or store credit only.
PAYMENTS
Saint Valentine Jewellery accepts the following payments: Visa, Mastercard, Amex, Afterpay, Google Pay, Apple Pay, Shop Pay and PayPal only.
By purchasing on this website, you warrant that you are an authorised user of the payment method used to complete payment.
All online orders placed through this website are subject to confirmation and acceptance by Saint Valentine Jewellery. We will email you with confirmation of the receipt of your online order. Saint Valentine Jewellery may reject your online order for any reason and refund any payment made by you, at any time prior to dispatch.
By completing an online order, you are agreeing to purchase the product at the price listed on our website and payment must be made at the time of submitting an online order.
STORE CREDIT
Store credits are applied to the account registered or email address that was used to place your order. Store credits cannot be transferred to another account. Our store credits are valid for 3 years from date of issue and any remaining balance that remains after the 3 years will not be available for use.
Store credits cannot be redeemed or refunded for cash and does not accrue interest. If an order made using a store credit is cancelled or returned, the balance from the store credit will be restored back to store credit.
PROMOTIONAL CODES
Saint Valentine may from time to time run promotions and special offers that can be applied to your order using a promotional code at checkout or may automatically apply without a code.
If you are required to enter a promotional code, you must enter the code at checkout in the gift/ discount code section. Once you hit the ‘apply’ button, the value of the promotion will be applied to your order.
If for any reason, the promotional code has not been applied to your order, you may reach out to our customer service team at hello@saintvalentinejewellery.com, straight after you have placed your order and they will be able to assist you. Please note, it is up to SAINT VALENTINE's discretion to refund you the discounted amount.
Only one promotional code may be used per transaction and used only once per customer, unless otherwise specified.
PROMOTIONS
BLACK NOVEMBER - UP TO 60% OFF STOREWIDE*
*Cannot be used in conjunction with any other offer, including standard loyalty discounts. Limited time and while stocks last. Items are automatically discounted and displayed as strikethrough pricing. Excludes charms, accessories, and specialty items. Loyalty customers can access their exclusive extra 10% OFF discount code via email or signing into their rewards account. The code must be entered at checkout during the time of sale for discount to apply. The additional 10% OFF cannot be applied retrospectively. Items purchased during this promotional period are eligible for an exchange (where possible) or store credit only. Items marked as ‘Final Sale’ on the product page cannot be returned or exchanged. Earrings cannot be returned due to health & safety regulations. Perfume and hair accessories cannot be returned. Sale ends at midday on Monday, 25th November AEST.
CLICK AND COLLECT
Click and Collect is available from the Bondi and Manly boutiques. You can select this option as 'pick up' at checkout. Click and Collect is a free service and there is no minimum order value to receive this service. Please note this destination cannot be changed once the order has been placed.
Most products online will be available to click and collect. You can see if the product is currently available at the location and the current inventory quantity under Boutique Availability on each product page.
Orders are usually ready for collection within 4 hours to 2 business days depending on stock availability and trade busyness.
Please wait for a notification confirming your order is ready to collect before coming to pick up from the boutique. This is not the order confirmation, you will receive another ‘Ready for Collection’ notification after this. Please provide this email to store staff upon collection to locate your order.
If you would like someone else to collect your order for you, you will need to send them a copy of your ‘Ready for Collection’ email. Saint Valentine Jewellery can take no responsibility for orders fraudulently collected where the ‘Ready for Collection’ email was presented.
Click & Collect orders will be held at your selected boutique location for 30 days. After this time our customer service team will be in touch to organise delivery at the potential expense of the customer or a $10 cancellation fee charged for any click and collect orders that are refunded.
Occasionally item/s in your Click & Collect order may be out of stock at your selected boutique location. In this case, our customer service team will be in contact as soon as possible to locate stock and discuss your options. Depending on your preferences, we will either ship the missing item/s to you at no additional cost, notify you when the stock can be ready for collection or refund the item/s ordered.
PRIVACY
Your privacy is held as highest priority & your information will not be shared with third parties.
Credit card details are processed via secure encryption & are not stored.
Please read the terms & conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made.
MARKETING
By consenting to SAINT VALENTINE SMS marketing and email marketing in the checkout and or initialising a purchase or subscribing to our newsletter, you agree to receive recurring text and email notifications, marketing offers and transactional texts including review requests and abandoned checkout reminders.
Please note, message frequency varies during seasonal promotions and certain times of the year. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages or email marketing, please follow prompts on the email or text message.
You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
If you have any questions or concerns, please contact us at hello@saintvalentinejewellery.com.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
You can read further information in our privacy policy on collecting personal information (above).
SV VIP LOYALTY PROGRAM TERMS AND CONDITIONS
To qualify for points, you must register or log in to Saint Valentine SV VIP account.
Purchases made using guest checkout will not add points to your account, please ensure you are signed in to earn points for every purchase. SAINT VALENTINE cannot add points to your account post purchase.
Points are pending and are approved 30 days after purchase. Any points accrued from purchases that are later returned will be automatically removed from your account.
Only one loyalty reward voucher can be used per order and cannot be used in conjunction with any other offer.
Points are redeemable online at saintvalentinejewellery.com or our Bondi and Manly boutiques, (please ensure you provide your email address to the sales representative to ensure points are accrued to your account during the transaction).
Each point is equal to AUD $1 and cannot be exchanged for cash.
Once you reach a redeemable number of points, a voucher will be available when you are logged in to your account on the loyalty page with a code to apply at checkout. The minimum point value to reach the spend threshold is 500 points.
For all voucher options, minimum spends applied. For $5 voucher the minimum spend is $50. For $10 voucher the minimum spend is $50 and for $15 voucher, the minimum spend is $75. The voucher code will not work if the minimum spend has not been reached.
Purchases of gift cards, and purchases made using gift cards do not qualify for points.
Delivery charges are not included when calculating your earned points.
When redeeming points, the delivery fee will not be included in the discount given.
Points are valid for 12 months, if you have not spent your accrued points in a 12 month period, your point balance will reset to 0.
You cannot collect multiple points for performing the same action, such as, following us on Instagram.
Saint Valentine may transfer, cancel, withdraw or alter points at any time, including these terms on any loyalty account, without notice.
Saint Valentine launched our loyalty program in September 2022 and allocated every account who had placed an order in the previous 12 months at point of launch to their specific tier level.
By signing up to the SV VIP loyalty program, you agree to receive emails relating specifically to the program. These emails are designed to include content relating to your rewards, your points balance and news relating to the points program. You can unsubscribe at any time by visiting the Account section of the website and updating your preferences. For further information relating to how we process and use your personal information, please refer to our Privacy Policy.
COMPETITIONS
Specific terms and conditions relating to any active competitions or giveaways will be listed below.
Please be aware of fake accounts. SAINT VALENTINE will only post and contact from main Instagram account @saint_valentine_jewellery
CONTACT
Please contact us for any further information and we will be happy to assist
hello@saintvalentinejewellery.com
