All purchases of Saint Valentine jewellery items through our online store and retail boutiques come with a 3 month warranty. This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials.

We offer a repair or replacement once the item has been assessed and deemed faulty by our studio team. Please note that wear and tear during the course of normal use is not considered a fault or defect. Saint Valentine Jewellery pieces are delicate and should be handled with care as explained in our product care card enclosed with each item in your order.  

Our warranty does not cover the loss of jewellery, chain breakage, and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery, and therefore, is not covered by warranty.  

Our warranty covers the replacement of any stones embedded in the piece for the life of the product, excluding the loss of whole charms. 

Any repairs requested after the offered 3 month warranty period may require a minimal repair fee, and return postage costs to the customer.

Proof of purchase is required for all warranty claims.

Please contact our Customer Care team at hello@saintvalentinejewellery.com if you require any further information or if you have any issues as our product quality is very important to us.