Hi Rachel,
Thank you for leaving a review on our website.
I am so sorry you have had a negative experience with our product. We can certainly look into a replacement or repair for your purchase.
If you could please provide us with some further feedback, that would be greatly appreciated. From here, I will be more than happy to help finding a solution to hopefully resolve this for you.
I look forward to hearing from you.
Kindest,
Saint Valentine Jewellery